Lowe's Home Improvement in Federal Way, WA Closed now

Reviews about Lowe's Home Improvement

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  March 29, 2019, by Karen Burningham
  I didn't want to give any stars, none were deserved, but they wouldn't let me. Had to give a star to post. Yet another ridiculous aspect of this store. Demanding a star when NONE were deserved!!!!!!! The Lowe's in Federal Way was a horrible experience. My husband & I we're purchasing a lot of items for our new home. Among them were all new locks. We wanted them all keyed the same. We were told Mike would be off break in 15 minutes and could help us. What a joke!!! We waited 1 hour for him. When he finally got around to showing up he asked us, "You need some help?" Seriously? Then he showed me a plastic divided container with pins needed to do the re-keying. He said they're all mixed up. "It might take 10 minutes, or it could take 1-2 hours. Would you like to leave your number and we'll call you when they're ready?" No way... We paid for them and took them somewhere else to be re-keyed. I'm sorry, but what kind of employees is that particular Lowe's hiring? NO ONE AT THAT STORE TODAY WAS OF ANY HELP AT ALL!! Absolutely NO ONE!!! ZERO STARS WOULD BE TOO MUCH!!!